No Return-Only Replacement Policy & Customer Guidelines

Hello and thank you for choosing us! We’re committed to providing top-notch service and ensuring your satisfaction. Please review our policy below to help make your experience smooth and enjoyable.

Replacement Policy – Easy and Hassle-Free

  • Replacement Requests: You can request a replacement within 7 days of receiving your order.
  • Condition: Items must be in their original condition, with all tags and packaging intact.
  • How to Initiate: Contact our customer support team via Email or WhatsApp with your order details to obtain a replacement authorization.
  • Wrong/Damaged Items: If you receive a wrong or damaged item, please contact us within 3 days of delivery with a photo, and we will replace it at no extra cost.
  • Personalized Items: Each item is customized, so we cannot accept returns or replacements for reasons unrelated to quality or errors on our part.
  • Change of Mind: We do not accept replacements or returns due to change of mind.
  • Shipping Costs: Return shipping costs for replacements are the customer’s responsibility unless the replacement is due to our error or a defective product.

Important Customer Guidelines

Size & Product Info: Please double-check the size chart and product descriptions carefully before placing your order.

Address Accuracy: Ensure your shipping address is correct. We are not responsible for items sent to an incorrect or incomplete address.

 

Refund Policy

We strive to ensure you receive the correct and quality products. In the event that you receive a wrong or defective item, we will first arrange a replacement for the original order. If, after the replacement, the issue remains unresolved, we will gladly provide a full refund. Thank you for your understanding

Kindly review your order thoroughly before checkout to avoid any issues. Your satisfaction is our priority, and support is always available if you have any questions or need assistance..
Thank you for understanding and shopping with us!

Need help?

Contact us at thesoulmeet6@gmail.com or WhatsApp us on 9123047160 for questions related to refunds and returns.